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A case study in organizational value communication: understanding value/behavior relationship
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A case study in organizational value communication: understanding value/behavior relationship
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Description
Identifier
Thesis
1641
Author
Desjardins, Nancy M.
Title
A
case
study
in
organizational
value
communication
:
understanding
value/behavior
relationship
Publisher
Central Connecticut State University
Date of Publication
2002
Resource Type
Master's Thesis
Abstract
This
thesis
seeks
to
determine
if
organizational
values
and
defined
behaviors
that are
communicated
throughout
the
organization
can
increase
employee
satisfaction
,
commitment
and
performance
outcomes
. This
research
explains
how these
values
are
defined
by an
organization
and
ways
that
values
and
expected
behaviors
can
be
communicated
to
improve
employee
outcomes
.
Past
research
on
values
and
behaviors
within
organizations
is
reviewed
. The
communication
of
stated
organizational
values
and the
relationship
with
employee
outcomes
is
evaluated
between
two
departments
within
a
Health
Care
Organization
(HCO)
.
Questions
from the
Organizational
Culture
Survey
and the
Communication
Satisfaction
Questionnaire
are
combined
to
measure
employee
satisfaction
,
morale
and
perceived
involvement
in
decision-making
. The
organization
provided
data
on
employee
absenteeism
,
turnover
and
performance
ratings
. A
comparative
analysis
was
conducted
by
performing
an
Independent
Sample
Test
and
Chi-Square
which
supported
one
of the
six
hypotheses
presented
;
departments
that
clearly
define
and
communicate
stated
organization
values
have
employees
that
perceive
they are
more
involved
and
more
participative
in
decision-making
.
Subject
Communication in organizations
Values
Department
Department of Communication
Advisor
Fitzgerald, Glynis A.
Type
Text
Digital Format
application/pdf
Language
eng
OCLC number
713734316
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