Log in
|
Help
|
English

English

Engish-Pirate

한국어

Search

Advanced Search

Find results with:

Add another field

Search by date

to

Searching collections:

CCSU Theses and Dissertations

Add or remove collections

Home CCSU Theses & Dissertations Quality of Service within Connecticut's Infraction Courts

Reference URL

Share

Add tags

Comment

Rate

To link to this object, paste this link in email, IM or document

To embed this object, paste this HTML in website

Quality of Service within Connecticut's Infraction Courts

View Description

small (250x250 max)

medium (500x500 max)

large ( > 500x500)

Full Resolution

This item is restricted to only allow viewing of the metadata.

you wish to report:

Your comment:

Your Name:

Submit

Cancel

...

Back to top

Powered by CONTENTdm®

Select the collections to add or remove from your search

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

Select All Collections

C

CCSU Student Publications

CCSU Theses and Dissertations

G

GLBTQ Archives

M

Modern Language Oral Histories

O

O'Neill Archives Oral Histories

P

Polish American Pamphlets

T

Treasures from the Special Collections

V

Veterans History Project

OK

Cancel

Author	Space, Mark Gregory, 1978-
Title	Quality of Service within Connecticut's Infraction Courts
Resource Type	Text
Abstract	This studied examined the quality of service provided to the public after coming to court to contest an infraction. Connecticut courts dispose of more contested infraction cases than any other case type. Despite this large pool of individuals coming to the courts, there has never been a study conducted specifically examining the quality of service provided to those people coming to court to contest their ticket. Data was collected from five courts that account for the majority of infraction cases processed statewide (New Britain, New Haven, Rockville, Bridgeport and Norwich). Using the Connecticut Judicial Branch Strategic Plan's Outcome Goals of Access, Accountability and Fairness, and Delivery of Services as a guide, a survey was developed using statements on a Likert scale in addition to questions specific to the infraction process. Among the five courts, 272 people completed the survey. The results indicated that the overall experience of respondents was positive among the three categories tested. However, there were inconsistencies among the five courts in regards to where and how the courts process infractions as well as a communication issue between respondents and prosecutors. These issues were greatest at the Norwich courthouse. Sixty-five percent of respondents at this court location did not know who they were discussing their case with or thought they were speaking to someone other than a prosecutor. This court also received the lowest ratings for having an appropriate location to conduct the infraction docket. Overall recommendations include strengthening the use of technology in the courthouse with fully implementing a paperless infraction system as well as improving facility allocation.
Notes	"Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Science in Criminal Justice."; Thesis advisor: Jennifer Hedlund.; M.S.,Central Connecticut State University,,2012.; Includes bibliographical references (leaves 75-78).
Subject	Traffic courts. Courts--Connecticut--Management.
Software	System requirements: PC and World Wide Web browser.
Language	eng
Date of Publication	2012
OCLC number	828203760
Rating

Find results with:

Searching collections:

Home CCSU Theses & Dissertations Quality of Service within Connecticut's Infraction Courts

Quality of Service within Connecticut's Infraction Courts

Description

Tags

Comments