Identifier	Thesis 1645
Author	Elliott, Joan Lincoln
Title	The age of rage : smoking guns that trigger workplace violence / Joan Lincoln Elliott
Publisher	Central Connecticut State University
Date	2001
Resource Type	Master's Thesis
Notes	When fueled, three elements of an organization's makeup-an individual's personal characteristics, situational attributes, and environmental/working conditions, either separately, or combined-can create a lethal mix of ingredients for workplace rage. This study examines whether each component is an equally powerful and pervasive trigger that might provoke the ultimate workplace rage or must they all ignite together for a potentially deadly combination of conditions that explode "at the right place at the right time." This study also reviews the social interactionist perspective as it relates to workplace violence. Fifteen executives representing a cross-section of organizations were interviewed concerning individual personal characteristics, situational, and environmental/working conditions they believed may have caused incidents of rage in their workplace. Results of the interviews were analyzed to identify the triggers of workplace rage. In those interviews, the most often referenced individual personal trigger of rage involved the employee's inability to control anger. The most frequently mentioned situational trigger of rage was an employee's reaction to perceptions of unfair distributive, procedural and interactional justice. Finally, in the working environment, dysfunctional managerial style was the most frequent focus of employee rage. Findings revealed a commonality in virtually every example of organizational rage: dysfunctional dimensions of an individual's personal characteristics entered into seemingly every act of workplace rage. Further, most incidents of workplace rage occurred as a result of multiple, overlapping conditions that take place in various types of organizations. The most revealing issue, however, was the recognition of problems connected with women in the workplace-from single motherhood/maternal obligations, to issues of gender discrimination, including pregnancy, to concerns of menopause. The presence of women in the workplace has created a whole new facet of stress in organizations.
Subject	Violence in the workplace
Department	Department of Communication
Advisor	Pudlinski, Christopher
Type	Text
Digital Format	application/pdf
Language	eng
OCLC number	50655739
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The age of rage : smoking guns that trigger workplace violence / Joan Lincoln Elliott

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