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Home CCSU Theses & Dissertations Intranet design for a multi-site university library system : a case study / Barbara R. Cervera

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Intranet design for a multi-site university library system : a case study / Barbara R. Cervera

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Identifier	Thesis 1583
Author	Cervera, Barbara R
Title	Intranet design for a multi-site university library system : a case study / Barbara R. Cervera
Publisher	Central Connecticut State University
Date	2000
Resource Type	Master's Thesis
Notes	In 1997, a communication review was conducted for a multi-site university library system. Most of the recommendations that resulted were implemented. A recommendation to develop an intranet for the library system was deferred pending a more thorough study and the development of a plan. This thesis was intended to meet that need. The 120 members of the library staff permanent staff are located at the university's main campus and at five regional campus libraries around the state. Following a reorganization in 1996, the staff were divided into seven functional areas. Numerous cross-functional teams were formed to manage library-wide services or responsibilities. The library's Leadership Council, for whom the research was done, is interested in improving communication throughout the system and in fostering a sense of community among the dispersed staff. Communication within the libraries currently relies heavily on e-mail and less frequently on paper documents. Reports are shared either by sending them via broadcast e-mail or by placing them in one folder among many layers folders on the staff server (formerly a LAN) where they are difficult to locate without a clear path. The library system has a web site for the public on which many products and services are described or accessed. Most staff regularly use the web and many are engaged in the creation and maintenance of web pages already. Area and team web sites have been initiated but there is no consistency and no overall coherent arrangement that make it easy for all staff to access the web sites that do exist. An intranet would provide a solution by bringing together all of the content- both existing and desired- in an easy-to-use- and convenient resource. The research for this thesis was intended to fulfill several goals: 1) develop a list of desired content elements and assign some priority to the elements based on their perceived usefulness to staff; 2) ascertain the level to which staff were willing to be engaged in the intranet; 3) address organizational concerns regarding the anticipated commitment of scarce staff and fiscal resources to the development and ongoing management of the intranet; 4) ensure that management information could be gathered so that the Leadership Council could evaluate the project based on return on investment of staff and fiscal resources. Technical issues were also investigated in order to determine the feasibility of such a project given the information technology infrastructure of the Libraries. Several strategies were employed to answer the research questions posed to address the goals above. First, a list of desired content elements, together with their relative usefulness, was developed through a staff questionnaire. The survey also contained questions that were designed to gauge anticipated use and interest in participation in development of the intranet. Second, two focus groups were convened to elicit opinions and suggestions for the intranet, particularly regarding the organizational issues associated with the initial development and the ongoing management of the intranet. Finally, in order to ascertain the ability of the library's technology infrastructure to support the development and ongoing use of the intranet, the library's web developer was interviewed. The web developer also suggested strategies for monitoring the use of the intranet. Results from all of these investigations are included as well as recommendations for the library's Leadership Council on how to proceed with the development and management of its proposed intranet.
Subject	Intranets (Computer networks) Integrated library systems (Computer systems)
Department	Department of Communication
Advisor	Ju, Yan'an
Type	Text
Digital Format	application/pdf
Language	eng
OCLC number	45219668
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Home CCSU Theses & Dissertations Intranet design for a multi-site university library system : a case study / Barbara R. Cervera

Intranet design for a multi-site university library system : a case study / Barbara R. Cervera

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