Identifier	Thesis 2063
Author	DeLude, Brian M., 1973-
Title	Customer satisfaction in the criminal justice system: a survey of adult probationers
Publisher	Central Connecticut State University
Date of Publication	2010
Resource Type	Master's Thesis
Abstract	The on-going effort to discover 'what works' in evidence based practices has led many researchers to explore the probation officer -- probationer relationship. The notion that this relationship is an important aspect to a successful probation experience has prompted many criminal justice agencies to utilize such practices as motivational interviewing and expose staff to the appropriate training to effectively administer these relationship building techniques. The State of Connecticut's probation agency, Court Support Services Division, is one such agency that requires their staff to be trained in motivational interviewing. The agency emphasizes the importance of the probation officer-probationer relationship in building a successful probation experience for probationers. This study explores probationer satisfaction with their probation officer and probation experience through the use of an anonymous survey administered to probationers in probation agency waiting rooms. The survey also explores the existence of an association between the probation officer/probationer relationship and the probationers' perception of the helpfulness of probation. The study did find a positive associative relationship. The study also discusses the results of each independent survey item and an overall strength of the relationship between probation officer and probationer. The study results suggest that there is a high satisfaction level amongst probationers and the study results also suggest that there exists a strong correlation between probationer perception of the helpfulness of probation and their relationship with their probation officer.
Subject	Police supervision -- Connecticut Connecticut. Court Support Services Division
Department	Department of Criminology and Criminal Justice
Advisor	Mitchell, Damon, 1969-
Type	Text
Digital Format	application/pdf
OCLC number	631214957
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Customer satisfaction in the criminal justice system: a survey of adult probationers

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